Our Story

PHONEDOCTORS® has been operating for over 10 years as a cell phone repair company.  We started with a small operation, basically selling refurbished phones door to door and eventually opened our doors in Tulsa, Oklahoma to service repairs and sell refurbished devices.  We have always had one main goal in mind; “Focus on the customer, not the dollar”…and we live it day in and day out.  Now, Phone Doctors has grown to be one of the largest mobile repair companies in the United States and we aren’t stopping anytime soon.

 

We are dedicated to our customers and our staff and ensuring that Phone Doctors is much more than just a business.  It’s a great place to work and a relief to customers who are worried that there is no coming back from the damage they may have had inflicted on their expensive devices.  We are dedicated to making sure that we continue to find ways to keep costs lower than the rest of the industry as well as offer a customer service experience that stands out from the rest.

Our Vision

 

PHONEDOCTORS® MISSION STATEMENT:

“To love our customers in such a way that it transforms their day and the people they touch thereafter.”

PHONEDOCTORS® VISION STATEMENT:

 “To continually raise the bar and be the pioneers in the retail mobile device repair industry.”

If we don’t make you feel valuable please let us know.  We will work hard to make it right!

Don’t forget, we love hearing from you and the experiences you’ve had in our stores and online. Don’t hesitate to Contact Us, even if it’s just a quick hello!

Core Values

Love People
Love is where it’s at.  We believe that Love is the most important commandment in life and because of this, Love is the most important part of our business.  Love is PHONE DOCTORS number 1 Core Value.
Serve the Customer, Not the Dollar
We formed PHONE DOCTORS using this foundational core value and we believe the value of people is worth more than the value of money.  The result of putting people first will always reward the benefit of earning money.
Have Integrity
“Integrity is what you do when no one is watching; it’s doing the right thing all the time, even when it may work to your disadvantage.” – Tony Dungy.  The right choice is seldom the easiest but it’s always the right one.  So in essence, we work hard to do the right thing.
Be Positive & Optimistic
This core value is imperative to build a winning life.  People find strength, energy, confidence, and creativity when practicing being positive and optimistic.  We must embrace and execute this core value while pushing back the mediocrity of a negative outlook on life, because the truth is…Attitudes are contagious.
Deliver WOW Customer Service
We would like to thank Zappo’s for putting this one into action.  We believe our customers deserve nothing less than the best so we encourage working a little harder and going a little farther to show our customers that we truly want to WOW them.
Be Ready
To grow, it’s essential to prepare and Be Ready.  Living in the moment is the key here and embracing whatever faces you with a can do attitude and the willingness to give your best in the process.