We are here to help! Our technicians have answered the most common questions about how to fix common problems with Apple iPhone 5C repair process. Depending on the device, mobile phone and tablet repairs can be a tedious process. Troubleshooting is a vital part of both diagnosing a broken part, and discovering what step was missed after repair. Relax, we are here to make your life easier.
We offer a full lineup of repair parts for the Apple iPhone 5C including:
My phone is freezing, running slow, repair did not work, spazzing out! What can I do?
Performing a soft reset can resolve issues like continuous resetting/rebooting, crashing, freezing, can’t make or receive calls, and other general software related problems. This process is similar to rebooting a computer after it freezes up. Phones are small computers after all.
This should not erase your data, but it is always a good idea to do a backup. With your device turned on…
- Press and hold Power Button.
- Press and hold the Home Button.
- Your device will now shut down and reboot.
A hard reset can resolve issue like: blank or frozen screen, crashing apps, touch screen problems, no audio, random noises, no call functionality or sync errors.
**This process will erase all your data**, and erase any accounts linked to your device as well.
- Connect your device to a computer that has iTunes.
- Make sure your device is selected from the left menu in iTunes.
- Click Restore.
- If iTunes asks you to back up your data, Click Yes.
- Click Restore.
- iTunes will prepare and restore your device. Do not unplug your device at this time!
- When finished, iTunes will ask if you would like to restore your data. Choose at your desire.
Apple iPhone 5 Screws (Replacement Set for 5, 5C and 5S) Troubleshooting:
We have what you need in our Apple iPhone 5 Screws (Replacement Set for 5, 5C and 5S). This is a small set of screws that come in various sizes, so you should be able to replace any stripped or missing screw in your device. This bag of screws does not contain the 2 bottom Pentalobe screws on your device.
- If this set of screws does not contain a specific screw you are looking for, you may be able to make one of these screws work any way. The bottom 2 pentalobe screws are often lost due to damage, or during repair. There should be a couple of phillips screws in this set you can make work instead.
- If you are fighting a stripped screw, take a look at our YouTube video for a helpful trick on getting bad screws to come out.
- If you still cannot remove the screw using this trick, you may need to send in your phone to a specialist. You can always Mail in Your Device: our certified technicians will be happy to diagnose or repair your device.
Apple iPhone 5C and 5S Battery Troubleshooting:
The Apple iPhone 5C and 5S Battery is your main, mobile power source for your device. The iPhone battery is located under your main screen. If your uncertain if your issue is with your battery, plug your device directly into your computer. If everything works while plugged into your PC, but your device turns off right after you unplug it, then you need a new battery. If your device has to be recharged more often then usual, or will not charge at all, then this is the part you need.
- Try a different power cable on your device. You may have a USB cable that has gone bad at the same time as your battery. This is a fairly common occurrence. If this does not work…
- Remove your battery, and plug your iPhone straight into your computer. If your device does not power on at all, then you may have a bad charge port. Try replacing the charge port flex cable. If a new port does not resolve the issue…
- Reattempt the repair from the beginning. Double check all your connections during the installation to see if something may have come loose or was damaged during the original repair. If this still does not resolve the issue…
- You may have a defective or broken battery.
Apple iPhone 5C Back Camera Troubleshooting:
The Apple iPhone 5C Back Camera is your primary camera located on the back of your device. If you are experiencing problems such as a fuzzy image or lines through your pictures, you may need to replace your exterior lens instead of your camera. If your pictures look distorted while viewing on your device, but after sending them through an email or download are clear, your screen has gone bad not the camera. If you are having any other problem with your camera, then this is the part you need.
- If your device is not acknowledging your new camera (your app is blank), you will want to try a soft reset before you reopen your device. A soft reset will clear your devices’ cache memory for your old camera, and recalibrate to allow your new camera to work.
- Also, check the alignment of your camera. If your camera is off-center, then your back housing will block your camera, and give the impression of your camera not working.
- If your pictures look fuzzy, there may be a protective film over the new camera. Open your device again, and remove this film. With your device open, double-check your camera and camera lens for any sign of debris or scratches. These types of scuffs and dirt can also blur your camera.
- If your pictures look distorted while viewing on your device, but after downloading them to your computer they are clear, then your LCD screen has gone bad, not the camera. You will need to replace your LCD to resolve this problem.
- If after this troubleshooting your camera still will not work, you may have a defective or broken camera.
Apple iPhone 5C Buttons (Set of Mute, Power, Volume) Troubleshooting:
The Apple iPhone 5C Buttons (Set of Mute, Power, Volume) is a set of 3 separate parts. These parts independently control your volume rocker, mute or vibrate switch, and the lock or power button. Normally, issues with these parts are due to broken interior flex cables that can also be replaced. These external buttons should only need replacement if the original part is missing.
- Reattempt the repair from the beginning. Double check all the flex cables connected to these external buttons to make certain they were not damaged during the initial fall of your device, or during installation.
- If all the cables look intact make certain all your cables fit properly. If everything fits, your cables look intact, but your device still will not function properly, this is a sign of something worse then a simply cosmetic issue. We suggest mailing in your device for diagnostic testing.
- If your buttons won’t fit then you have a defective button set.
Apple iPhone 5C Charge Port Flex Cable (Includes Headphone and Mic) Troubleshooting:
The Apple iPhone 5C Charge Port Flex Cable (Includes Headphone and Mic) is composed of three separate parts located at the bottom of your device. Your head phones plug into a jack that is on this flex cable. If when you call someone, you can hear them, but they can’t hear you, then you need to replace the microphone which is also part of this flex cable. This flex cable also controls your main charging feature. If you are having issues with any of these three parts, then you will need to replace this entire flex cable.
- Start with checking all three parts of this flex cable. If you are experiencing issues or non-functioning of only one of these three components, then you may simply have a bad flex cable.
- If your device will not power on after repair, you may have a bad battery in addition to a defective charge port. Remove the battery and see if you can plug straight into a charger to get life. If you do, then you need a new battery.
- If all three parts don’t work, reattempt the repair from scratch. After removing the good part, check and see if your original cable is still functioning as it was prior to the repair. If neither cable will work now, we suggest contacting a member of our support team for further information.
- If none of the troubleshooting works, you may have a defective or broken part.
Apple iPhone 5C Front Camera and Proximity Sensor Troubleshooting:
The Apple iPhone 5C Front Camera and Proximity Sensor is composed of 2 different parts. The proximity sensor is soldered to the front camera, and the 2 parts cannot be replaced independently. If you are having issues with blurry pictures, you may have a scratch on your front glass, and may not need to replace the front camera. In addition, if your screen will not turn off when you place the phone against your face, then you need to replace the proximity sensor using this complete part.
- If your new part has reversed the calibration of your proximity sensor (screen turns on when placed to your ear), then it is usually a simply matter of recalibrating your device. Perform a soft reset on your device, and this should fix the problem.
- The same is true if your front camera will not work, but your proximity sensor will. If your app is not working at all, then again, a soft reset should fix the issue. If the app is working, but there is no image, check the alignment of your camera. If your camera is off-center, then the frame will block your camera, and give the impression of your camera not working.
- If after this troubleshooting, your part still will not work, you may have a defective or broken part.
Apple iPhone 5C Home Button Troubleshooting:
This Apple iPhone 5C Home Button is the cosmetic external piece of a much larger assembly. The home button assembly consists of an external button, an internal flex cable, and the motherboard connector. If your cosmetic button is still present, then you may have an internal issue such as a broken flex cable, or a bent internal connector. If your screen arrived without a plastic home button, or you lost your button during repair, then this is the part you need.
- If your new button will click, but your device will not respond, double check that your home button flex cable is lined up correctly. Inside your device, there are 2 copper prongs that come out from the motherboard. Make sure these 2 prongs are making full contact with your home flex. If they are bent, then your new button will click, but not respond.
- If your new button will not click at all, make sure the screws and adhesive holding it in place are fully tightened down. If they are loose, then you will not get a “click” as the button cannot complete the circuit.
- If your new button simply will not fit, then you may have a defective or damaged part.
Apple iPhone 5C Home Button Flex Cable Troubleshooting:
The Apple iPhone 5C Home Button Flex Cable controls your main click feature when attempting to go to your main “home” page. The home button flex is composed of a single flex cable with 2 copper contacts on the loose side. The main connection point is on the inside of the iPhone 5C. If your home button will no longer work correctly, then this is the part you need.
- Open your device, and make certain the internal connection points are not bent or missing. There should be 2 prongs that make a constant connection with your home button flex. If these prongs are bent to low, your home button will not work. If any of these prongs are missing, then you will not be able to complete this repair. You will need to get a new device.
- Check that your new home flex is facing the proper direction, and has both copper contacts in tact. If either of these pads are missing, or are pointed the wrong way, your home button will not work. If the contacts are missing, you will need a new home button flex.
- If everything looks intact, and the contacts are touching, we suggest mailing in your device for diagnostic testing as something else may be wrong with your device.
- If your new home flex is missing a contact, or is only partially working then you have a defective or broken part.
Apple iPhone 5C Power Button Flex Cable (Includes Mute and Volume) Troubleshooting:
The Apple iPhone 5C Power Button Flex Cable (Includes Mute and Volume) controls most of the primary functions of your iPhone 5C. This cable is located at the very back of your device under all the other components, and then laces through to the front of your device. If you are having issues with any of these three parts: power button, mute toggle, or volume keys, then this entire cable will need to be replaced.
- If only one part is not working, one of the connection points may simply have some loose while sealing up your device. Start with reattempting the repair from the beginning, and see if any of the contact points are loose.
- If none of the contact points are loose, but you still don’t have full functionality, double check your power cable for any signs of crimps or rips. Crimps (or excessive folding) can cause a break in the metal that is inside the flex cable. If this metal is folded too much, then your device will not be able to get power or any other signal through this part.
- If none of the troubleshooting works, then you may have a defective or broken part.
Apple iPhone 5C Screen Replacement (Digitizer and LCD) Troubleshooting:
The Apple iPhone 5C Screen Replacement (Digitizer and LCD) controls both your touch function and your main image display. If your top glass is broken, your touch function is unresponsive, or you have no image display, then this is the part you need. This screen comes with both your top digitizer and your lower LCD fused together for easy assembly. This version of the iPhone 5C screen does not include any additional components such as home button assembly, front camera or ear speaker.
- If you have an all white or all black display, start by performing a soft reset on your device. Blank and white screens are usually a sign of the internal software not wanting accept the new parts. A soft reset will clear your device of any temporary data that is blocking your new part from working.
- Check to see if your screen’s back light is on. If there is no back light in addition to no display, your new LCD is not plugged in correctly. Reattempt the repair, and make certain your new part is fully installed.
- If your digitizer will not respond to touch at all, reattempt the repair, and make certain your cable was not crimped (folded too much). Crimping causes micro fractures in the thin metal inside a flex cable. Once this metal is cracked, power and other impulses cannot flow through the device.
- If only a select grid of icons will not work such as the top third, or left side, you may have a cable that is miss aligned. Open your device, and make certain all the connectors on the flex cable match up. If this plug is off center, you will see problems such as this called “blocking”. Blocking can also happen if either your digitizer cable, or your motherboard plug have missing or bent pins. These pins will need to be put back in place before your device will work again.
- If you see blotches on your display, this is a sign that too much pressure has been applied to the LCD at some time. Open your device again, and make certain there is no residual glass from your original broken screen. After clearing your screen, disable your phones “Sleep mode”, and leave your device on a charger for 24 hours. The heat from a constant charge can cause the crystals inside your device to move back into place.
- If the troubleshooting does not work, or if your screen has lines down your display, then you may have a defective or broken part.
Apple iPhone 5C SIM Card Tray Troubleshooting:
The Apple iPhone 5C SIM Card Tray is an easy replacement if you have a SIM Card Removal Tool. We include both with your order of this part! Our SIM trays do not include any serial numbers like the original tray does. Your IMEI number can always be found under your settings section of your iPhone 5C.
- If your device will not connect to your service provider, your SIM Card may have worn out, or become demagnetized. Contact your service provider, and get a new SIM Card to see if this will fix the problem. You should not need to change phone numbers to get a new SIM card.
- If a new SIM card does not fix the problem, the your SIM card reader may be damaged. This part is attached to your motherboard on the iPhone 5. If this part is not working, then it is highly unlikely it can be repaired. Your best solution will be to get a new device.
- If none of the troubleshooting works, then you may have a damaged or defective part.
Apple iPhone 5C WiFi Antenna Flex Cable Troubleshooting:
The Apple iPhone 5C WiFi Antenna Flex Cable is your main internet signal receiver on your device. This part is located under your main screen, back camera, and a few protective shields on the iPhone 5C. If you are experiencing problems connecting to a wireless signal, or have a weak wireless signal, then this is the part you need. The WiFi antenna does not control your connection to your cellular network. If you are having network access issues, take your device to your phone service provider for more information.
- If you are unable to receive any signal at all, try restoring your device back to factory default settings. Apple devices tend to remember the last part that was installed, and getting a new part to work is simply a matter of recalibrating the device.
- If you have a weak signal, this is usually due to a loose screw on your device. Open your device again, and make certain every screw is tight. Most of the screws in this device are specifically placed to help boost your reception of both wireless and cellular signals. One loose screw can make for a weak connection.
- If none of these troubleshooting steps work, you may have a defective or broken part.
Your repair guide said my part is possibly defective or broken, what’s next?
- Contact your source for the parts to see what their warranty will cover.If your device is not covered, or is outside it’s warranty, we would be happy to help.
- If your parts came from Phone Doctors…
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