Store Manager
Description: Store Manager
Store Manager Job Purpose:
- Health and safety of the workforce.
- Development of a superior workforce.
- Development and accountability for an employee-oriented company culture that emphasizes the basic fundamentals, importance of quality service and workmanship, continuous staff improvement, key employee retention and development, and high performance and productivity.
- Personal on-going development.
- Reports directly to the Senior VP of Operations
Manager Job Duties:
Daily-Set Goals on GOAL BOARD for:
- Sales/Tech Repairs.
- Overall Store metrics: Buybacks, Returns, RMAs, etc.
- Oversee Sales, Techs, and Assistant Mangers to ensure all teams are doing their jobs to Phone Doctors® standards and core values.
- Ensure clocking in and out, including lunches for all staff members.
Check POS Queues:
- Report missing items to entire staff and VP of Operations.
- Conduct quick investigation of missing items.
- Delegate staff members to help manage queues and to report to you when finishing.
- Audit phone inventory and spot check audit 10 random inventory parts.
Building relationships:
- Weekly with businesses around town via “Operation Quid Pro Quo.”
Weekly:
- Attend Manager meetings and carry out ADMIN directives to your staff.
- Perform audits on inventory.
- Review, Train, and Oversee Assistant Manager activities, and money counts.
- Review Company policies and procedures and instruct your staff to do the same.
Scheduling:
- Make sure that you are setting hours for each employee in Paycom Online.
- Enforcing company policies regarding time and attendance.
- Checking all hourly employee time sheets.
Monthly:
- Marketing.
- Get ideas from your staff for sales and repairs.
- Keep your eyes and ears and mind open to what is working around you.
- Teach and execute your staff to always ask customers to “like” our Facebook page so they can be part of the community giveaways to local businesses.
- Operation Quid Pro Quo will be a bigger success with more fans.
- Ask ADMIN if there are ways to improve your store.
Quarterly:
- Marketing
- Get ideas from your staff for sales and repairs.
- Keep your eyes and ears and mind open to what is working around you.
- What major holiday or special events are coming up.
- Be a guerrilla marketer.
- Talk to the Strategic Consultant (Tony Baker) at least once a quarter specifically about your store and marketing opportunities.
- Attend the Regional Manager Meeting in your area.
Annually:
- Marketing
- Get ideas from your staff for sales and repairs.
- Keep your eyes and ears and mind open to what is working around you.
- Plan your annual Marketing Campaign.
- Be bold.
- Be confident in your assessment of the “Opportunity Zones” that you encounter all around you.
- Be a guerrilla marketer.
- If you have been talking to the Strategic Consultant (Tony Baker) quarterly, you should now have a better feel for your annual marketing plan.
Employee Evaluations:
- Employees will conduct a self-assessment evaluation in month 10 of their employment year. Managers will do Employee Appraisals (evaluations ) by the end of month 11 of each Employee’s employment year.