Are your parts OEM?

All parts sold and used by PHONEDOCTORS® are OEM grade and are brand new.  Some parts may have small variances due to copyright and trademark restrictions (mostly logos).  Each part is backed by a full 180 day replacement warranty.

I would like Phone Doctors to repair my device.

PHONEDOCTORS® has several stores that you can visit, www.phonedoctors.com/locations where you can receive fast, friendly repair service.  If you live outside of these areas, we have a mail-n process that you can use to have repairs done via phonedoctors.com/mail-in

The part I need is listed “out of stock”. Do you have an ETA?

PHONEDOCTORS® strives to keep our most popular items in stock.  However, in rare instances we do experience delays from our suppliers, especially during peak times throughout the year on demand.  If you have already placed an order and received an “out of stock” or “back order” notice, you should have received an ETA.  If you have questions about your current order, please contact PHONEDOCTORS® support at support@phonedoctors.com

My part is not working properly. What can I do?

Although each iPhone screen is pre-tested prior to shipment, sometimes under rare circumstances a manufacturing defect can show up after the part was installed.  Our warranty, found at phonedoctors.com/six-month-warranty covers manufacturing defects up to 180 days after your order arrives.  Our warranty does not cover damage from abuse, installation error or normal wear and tear and should not be used as insurance.  To obtain a replacement, please visit www.phonedoctors.com/replace.  You will need a valid order number in order to complete the online replacement process.  If your part is not a screen, please contact Phone Doctors support at 10855-234-9483 or email at support@phonedoctors.com for details on how to obtain a replacement.

Do you ship internationally?

At this time, we are only able to ship to locations within the United States and Canada.  For alternative shipping options, we recommend greenphones.no or techrestore.eu for European and other International customers.  We apologize for any inconvenience.

Can I place an order over the phone?

For security reasons, all orders for parts on PHONEDOCTORS.com must be placed through the website.  Our phone support agents are happy to guide you to the correct part and answer any questions you have about our checkout process.  If you encounter an error on the website, please call us at 1-855-234-9483 or contact us for instructions on how to proceed.

All orders placed online require a valid billing address and are verified upon receipt before processing.

Where can I find the return policy?

Our return policy for PhoneDoctors.com and our retail locations, along with our warranty can be found on our website at phonedoctors.com/six-month-warranty.  Our warranty begins on date of receipt for 180 calendar days and covers only manufacturer defects.  In-store repairs are also backed under this warranty with the exception of repairs that require a heat waiver.