Our Corporate Staff
Alex Iser - CEOBusiness Marketing.
Alex started his career in the wireless industry in January of 2000 wholesaling and retailing cellular phones with his older brother Gregg at Tulsa Digital and Lighthouse Communications.
In late 2001 he launched AriaStar Communications, a cellular wholesaling company targeting cellular authorized resellers and sold over 8,000 phones in 2002. In late 2002, the market was forced into changes that forced Alex to create a new line of work within the cellular industry; fundraising. Alex started a trend setting business; Cellular Funding.
The organization targeted Christian schools and churches, the plan: raise phones to raise funds. It was an ingenuous idea to gain capital without funding. Upon collecting phones, hundreds of phones needed to be repaired and refurbished in order to be sold, which grew into the company we still run today.
In December 2003, a business colleague called Alex and said, “I’m sending you a book and want you to take it very seriously.” A few days later the book, “The Purpose Driven Life” arrived and Alex started reading it. Alex always had passion to give big to God and help impact the world but the priorities had not been established. He thought in order to give big, he had to receive big. With the help of the book, God taught simple truths and fundamentals that would transform Alex’s faith in life and in business. The first truth was to trust and obey the Lord without question, regardless of how daunting it may seem. Another valuable word learned was to place the focus on people, not money. Money is merely a reward, a bonus to the level of service provided. Alex also discovered that he was called to be a Kingdom Builder, one to help fuel the kingdom of God and empower ministries and missions with their calling. Alex’s heart is to pursue God and press on toward the mark of his calling.
In March of 2004 God birthed another trend setting business for Alex, Phone Doctors. Phone Doctors strives to be frontrunners in the retail repair industry by innovation, creativity and a genuine desire to love customers.
Alex’s Favorite Scripture: Ephesians 3:20
John Killian – Senior Vice President of OperationsJohn Killian attended Rhema Bible College in 2006 and later obtained his Ministers License for the State of Oklahoma.
John has worked his way up through the organization to become a regional manager and a leader within the Phone Doctors organization. He has served as a Customer Service Representative, Assistant Manager, and a Store Manager. He currently serves primarily as the main administrative staff that oversees the day-to-day operations of the brick-and-mortar stores as well as inventory processing to and from the warehouse. If there is a position in this company, John has probably worked it. He diligently spends large amounts of time ensuring that day-to-day operations run as smoothly as possible.
His work ethic and integrity are clearly seen through his daily work and he is highly respected by our customers and our staff. His commitment to the organization is second-to-none and is greatly appreciated.
John has been a Team Member since 2006.
Brandon Gaffney - Sr. Vice President of Human ResourcesBrandon Gaffney graduated from Rogers State University in 2008 with a bachelors degree in Business Administration with an emphasis in Business Management and a minor in Graphic Design. Brandon is also a member of Sigma Beta Delta Business Honor Society and co-wrote business plans that placed in competition in the Oklahoma State Governor’s Cup. During his time at RSU Brandon also served as President as well as Treasurer of the Pi Kappa Alpha Fraternity.
In his time here at the Phone Doctors, he has also served as a Technician, Technical Trainer, Store Manager, and Graphic/Video Designer.
In 2009 Brandon graduated from IPC Training and Certification Program for Soldered Electrical and Electronic Assemblies as a Certified IPC Solder Instructor.
Brandon & his wife are both dedicated overseas missionaries, dedicated to sharing the gospel in impoverished parts of the world. Phone Doctors is dedicated to supporting their effort as part of its mission and vision statement.
Brandon has been a Team Member since 2006.
Brandon’s Favorite Scripture: Psalms 91:9
Aaron Bedingfield - Chief Information OfficerAaron is a professional in the IT and Strategic Development industry. For the last 25 years Aaron has successfully delivered multiple products on schedule and within or under budget. According to many who know and have worked with Aaron his best asset is his ability to interact and get involved at the ground level with customers, managers, peers, senior management, and subordinates. Aaron has been recruited to assist with ARI and Phone Doctor’s expansion into new markets, and overall strategic development of the companies. He is currently located at the Phone Doctors corporate office and reports directly to our founder and CEO, Alex Iser. On a personal note, Alex and Aaron have known each other since late 2003. They share a deep love of Christ as their personal Savior and a desire to build His kingdom through the success God grants them in the business world.
Carlos JeffriesCarlos Jefferies attended Tulsa Community College in 2007 studying marketing management and was on the honor roll. Carlos completed 80 hours of Management Development from AT&T Wireless Corporate; these hours were accredited by the University of Houston.
Carlos excels in customer service and has brought all of his skills learned from his time as a store manager at AT&T to The Phone Doctors team. He frequently is tasked with teaching and mentoring Phone Doctors staff on customer service standards and helping to ensure that standard continues to raise across the entire organization.
Carlos currently heads up our business development team which coordinates repair processes and accessory sales to corporate organizations and school programs.
Carlos has been a Team Member since 2008.
Carlos’ Favorite Scripture is: Dan 9:20-23
Phone Doctors has been providing repair and replacement services for consumers since 2003. We are a cellular repair and replacement company that is a solution based company. We work on ALL cell phones and other mobile devices.
Our technicians are certified IPC – CIT (Certified IPC trainer ) and IPC – CIS (Certified IPC Specialist) technicians. Basically it means that we have instructed and certified knowledge on how to solder and deal with heat on your cell phone for tougher repairs like charging port replacements and chip replacement.
Phone Doctors fundamental key to success,
Focus on the customer, not the dollar…
Cellular providers do a wonderful job providing you a subsidized (discounted) handset with an attached 2 year service contract. That’s a long time to wait and a lot of people break their screen or lose their phone before and they’re not eligible to upgrade their cell phone.
Phone Doctors has that customer based solution. We have the lowest repair prices in store and have an extensive replacement phone selection that saves you anywhere from 25-50% off retail replacement value.
Insurance? These days, cell phone insurance has become ridiculous. Especially considering the exorbitant fees they charge for monthly and deductible fees. It may just be a good idea to make friends with Phone Doctors.
We offer exceptional products and services, at prices people are willing to pay.
Let’s say you have an iPhone and damage it beyond repair and you need a new one. You visit AT&T or the Apple store and you find out you are not in a position to upgrade your service agreement, so they tell you $600 or more to replace it. How about visiting or calling the “Phone Doctors” and spending $400 for a like new iPhone with a 180 day warranty?
We have numerous phone models like the Samsung Galaxy S3, Note, HTC One, iPhones, and so many more! So if you run into this situation with your carrier, question yourself: “Can I get a better deal?” You absolutely can! Please use one of our services today and experience the Phone Doctors difference!
Phone Doctors is committed to offering excellent repair services and quality products (including phone replacements) to our customers. We deal specifically with “out of warranty” repairs. We have successfully repaired over 250,000 phones and have served over 500,000 customers in over 7 years.
We offer National mail in services, walk in services, and DIY kits . If you have a phone in need of repair, please click on the REPAIR IT tab on the top of this page. Fill out our short form and mail in your phone.
In most cases we can repair your phone the day we receive it and ship it out the following day for a flat rate of $6 US Priority Mail. Need it sooner? Speak to one of our associates for expedited shipping methods.
If you are in need of a good replacement phone, please call one of our associates at 918-955-1100 ext. 3. Let us know where you are located and what you’re looking for. We’ll do our absolute best in servicing your request.
We are constantly looking for ways to improve, so if you have any comments or suggestions please let us know, we appreciate your feedback.
Please contact us at (918)955-1100 ext. 3