CEO – Alex Iser
Alex Iser attended Oral Roberts University in 1996 where he studied Business Marketing.
Alex started his career in the wireless industry in January of 2000 wholesaling and retailing cellular phones with his older brother Gregg at Tulsa Digital and Lighthouse Communications.
In late 2001 he launched AriaStar Communications, a cellular wholesaling company targeting cellular authorized resellers and sold over 8,000 phones in 2002. In late 2002, the market was forced into changes that forced Alex to create a new line of work within the cellular industry; fundraising. Alex started a trend setting business; Cellular Funding.
The organization targeted Christian schools and churches, the plan: raise phones to raise funds. It was an ingenuous idea to gain capital without funding. Upon collecting phones, hundreds of phones needed to be repaired and refurbished in order to be sold, which grew into the company we still run today.
In December 2003, a business colleague called Alex and said, “I’m sending you a book and want you to take it very seriously.” A few days later the book, “The Purpose Driven Life” arrived and Alex started reading it. Alex always had passion to give big to God and help impact the world but the priorities had not been established. He thought in order to give big, he had to receive big. With the help of the book, God taught simple truths and fundamentals that would transform Alex’s faith in life and in business. The first truth was to trust and obey the Lord without question, regardless of how daunting it may seem. Another valuable word learned was to place the focus on people, not money. Money is merely a reward, a bonus to the level of service provided. Alex also discovered that he was called to be a Kingdom Builder, one to help fuel the kingdom of God and empower ministries and missions with their calling. Alex’s heart is to pursue God and press on toward the mark of his calling.
In March of 2004 God birthed another trend setting business for Alex, Phone Doctors. Phone Doctors strives to be frontrunners in the retail repair industry by innovation, creativity and a genuine desire to love customers.
Vice President of Operations – John Killian
John Killian attended Rhema Bible College in 2006 and later obtained his Ministers License for the State of Oklahoma. John has worked his way up through the organization to become a regional manager and a leader within the Phone Doctors organization. His work ethic and integrity shine and is highly respected by our customers and our staff. His commitment to the organization is recognizable and appreciated greatly. John has been a Team Member since 2006.
Vice President of Human Resources – Brandon Gaffney
Brandon Gaffney graduated from Rogers State University in 2008 with a bachelors degree in Business Administration with an emphasis in Business Management and a minor in Graphic Design. Brandon is also a member of Sigma Beta Delta Business Honor Society. During his time at RSU Brandon also served as President of the Pi Kappa Alpha Fraternity.
In his time here at the Phone Doctors, he has also served as a Technician, Store Manager, and Graphic/Video Designer.
In 2009 Brandon graduated from IPC Training and Certification Program for Soldered Electrical and Electronic Assemblies as a Certified IPC Solder Instructor. Brandon has been a Team Member since 2006.
District Manager – Carlos Jeffries
Carlos Jefferies attended Tulsa Community College in 2007 studying marketing management and was on the honor roll. Carlos completed 80 hours of Management Development from AT&T Wireless Corporate; these hours were accredited by the University of Houston.
Carlos excels in customer service and has brought all of his skills learned from his time as a store manager at AT&T to The Phone Doctors team. Carlos has been a Team Member since 2008.
Store Manager – Tim McKeeman
Tim is an excellent repair technician and has been in the repair department since 2010. Prior to repairing devices he excelled in sales at Phone Doctors. He is dependable, honest, and hard working. You can trust your device with Tim! Go Cowboys! Tim has been a Team Member since 2008.
Store Manager – Joe Lock
Joe is the store manager at the Fayetteville, AR location and has been an integral part of making the Arkansas division of Phone Doctors become a success. Joe has an Associate of Arts degree from Ozarks Technical Community College and 8 years restaurant management experience. Drawing on his managerial experience and with a mixture of dependability, honesty, and a will to make his store succeed, he has become an outstanding producer in the Phone Doctors family. Joe has been a Team Member since 2012.
Store Manager – Clay Thomas
Clay has taken over as store manager of the Ft. Smith, AR location where he has served diligently for many years as a customer service representative. While serving as a CSR, Clay has gained an immense sense of what it takes to run the store from the inside-out. He has a heart for this company and his customers and does what it takes to make his store and his employees a success while always making sure that the customer is fully satisfied. Clay has been a Team Member since 2011.