Description:  Store Manager

Store Manager Job Purpose:

• Health and safety of the workforce.
• Development of a superior workforce.
• Development and accountability for an employee-oriented company culture that emphasizes the basic fundamentals, importance of quality service and workmanship, continuous staff improvement, key employee retention and development, and high performance and productivity.
• Personal on-going development.
• Reports directly to the Senior VP of Operations

Manager Job Duties:

Daily-Set Goals on GOAL BOARD for:

1. Sales/Tech Repairs.
2. Overall Store metrics: Buybacks, Returns, RMAs, etc.
3. Oversee Sales, Techs, and Assistant Mangers to ensure all teams are doing their jobs to Phone Doctors® standards and core values.
4. Ensure clocking in and out, including lunches for all staff members.

Check POS Queues:

1. Report missing items to entire staff and VP of Operations.
2. Conduct quick investigation of missing items.
3. Delegate staff members to help manage queues and to report to you when finishing.
4. Audit phone inventory and spot check audit 10 random inventory parts.

Building relationships:

• Weekly with businesses around town via “Operation Quid Pro Quo.”

Weekly:

1. Attend Manager meetings and carry out ADMIN directives to your staff.
2. Perform audits on inventory.
3. Review, Train, and Oversee Assistant Manager activities, and money counts.
4. Review Company policies and procedures and instruct your staff to do the same.

Scheduling:

1. Make sure that you are setting hours for each employee in Paycom Online.
2. Enforcing company policies regarding time and attendance.
3. Checking all hourly employee time sheets.

Monthly:

1. Marketing.
2. Get ideas from your staff for sales and repairs.
3. Keep your eyes and ears and mind open to what is working around you.
4. Teach and execute your staff to always ask customers to “like” our Facebook page so they can be part of the community giveaways to local businesses.
5. Operation Quid Pro Quo will be a bigger success with more fans.
6. Ask ADMIN if there are ways to improve your store.

Quarterly:

• Marketing

1. Get ideas from your staff for sales and repairs.
2. Keep your eyes and ears and mind open to what is working around you.
3. What major holiday or special events are coming up.
4. Be a guerrilla marketer.
5. Talk to  the Strategic Consultant (Tony Baker) at least once a quarter specifically about your store and marketing opportunities.
6. Attend the Regional Manager Meeting in your area.

Annually:

• Marketing

1. Get ideas from your staff for sales and repairs.
2. Keep your eyes and ears and mind open to what is working around you.
3. Plan your annual Marketing Campaign.
4. Be bold.
5. Be confident in your assessment of the “Opportunity Zones” that you encounter all around you.
6. Be a guerrilla marketer.
7. If you have been talking to the Strategic Consultant (Tony Baker) quarterly, you should now have a better feel for your annual marketing plan.

Employee Evaluations:

• Employees will conduct a self-assessment evaluation in month 10 of their employment year. Managers will do Employee Appraisals (evaluations ) by the end of month 11 of each Employee’s employment year.